What happens if my flight/ferry is late?
We always confirm the flight/ ferry arrival times. The driver will wait for all flights / ferries that are delayed and your transfer is provided without any additional charges.
How long will the driver wait for us to clear customs?
The driver will normally wait up for you as much as needed. If you discover that your luggage has gone missing, you should inform us as soon as possible by using the phone number shown on the confirmation letter.
What happens if i can’t find the driver?
You will have full details and the emergency telephone number of your supplier on your confirmation e-mail. Please call your supplier and you will be directed to your driver.
What does private transfer means?
A private transfer is a chauffeured car service that ensures that only your party (no matter how big or small) will be on-board. You will also directly to and from your destination.
Is the transfer direct or do we stop en route?
Private Transfers are always direct.
How much luggage can I bring on Van?
Capacity maximum 8 big suitcases
Do you cater baby seats?
If you are traveling with infants car seats are free of charge. You only need to request it at the time of booking.
Do you have children’s special fares?
Vanakee welcomes the opportunity to serve our “junior” passengers. Children two (2) years of age and younger travel free with a paying adult. During the reservation process, please clarify the number of children traveling so that we can set a seat aside, as Greek law does not allow children to ride in the lap of an adult.